Terms and Conditions
Policy on Revisions
Our package includes a revision option for our customers. We understand that clients may have specific
modifications they’d like to make, and we are happy to accommodate them. We offer unlimited revisions
at no additional cost, as long as the fundamental design and philosophy of the project remain
unchanged. Our revision turnaround time is 48 hours, ensuring timely updates to meet our customers’
needs.
Refund Policy
1. Proposals and Approval:
- Funds deposited for a project are non-refundable after completion, unless OptimusResumes cancels or terminates the Contract for reasons unrelated to your violation or non-performance.
- Refund requests related to our services are only accepted before the approval or modification of the initial concepts. Once you approve or request changes, the refund offer becomes void.
- If a refund request is made before the delivery of initial design concepts, a full refund (less a 10% service and processing fee) will be provided.
- If a refund request is made within 48 hours, a 66% refund (less a 10% service and processing fee) will be provided.
- If a refund request is made between 48 and 120 hours after the initial design delivery, a 33% refund (less a 10% service and processing fee) will be provided.
- If no action is taken on an order for 30 days after placing it, no refund requests will be entertained. However, reactivation of the order is possible with an applicable fee based on the project.
2. Final Files and Completed Services:
- No refund requests will be entertained after the final files have been delivered.
3. Refund Requests and Communication:
- All refund requests should be communicated to the support department.
- OptimusResumes reserves the right to approve or disapprove refund requests on a case-by-case basis, depending on the violation of the user agreement.
4. Custom Packages and Additional Services:
- Refund policies for OptimusResumes/Custom packages are the same as for single packages.
- If multiple services are ordered and one service is approved, a refund can only be claimed for the non-approved service during the initial concept phase.
5. Valid Reasons for Refunds:
- A refund request must have a valid reason that aligns with the brief and customer feedback for revisions.
- If a concept has not been created according to the brief, a refund will not be given, but further revisions will be provided until complete satisfaction.
6. Good Faith and Multiple Agency Orders:
- Money-back guarantees are based on orders placed in good faith. If a customer has placed orders with multiple agencies for the same job with the intention to claim a refund, OptimusResumes reserves the right to decline the refund request.
7. Customer Involvement and Feedback:
- Customer involvement and feedback are necessary for finalizing the project. It is expected that customers provide feedback to ensure desired results.
8. Unique Design Guarantee:
- Payments made for Linkedin Optimization services are non-refundable, and no exceptions are made to the refund policy or money-back guarantees.
Please note that the above terms and conditions represent our refund policy. If you have any questions
or concerns, please contact our support department for further assistance.
How to Request a Refund
To claim your refund and address any concerns, please contact us through one of the following methods:
Toll-Free Number: (647) 560-0295
Email: info@optimusresumes.co
Upon receiving your request, we will promptly review and resolve your concern in accordance with our revision policy. If we are unable to resolve the issue, our refund department will send you an email
approving the refund.
Please note that upon refund, all design & content rights will be transferred to OptimusResumes. As a
result, you agree that you will not display any version of the project provided by our company.
Additionally, you acknowledge that you will have no direct or indirect right to use the response or any
other content, work product, or media, nor will you have any ownership interest in them.
OptimusResumes works in collaboration with Government Copyright Agencies and will share Copyright
Acquisition information for refunded projects. This measure ensures that the projects cannot be reused
as original work in the future.
If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact us at
info@optimusresumes.co. We are here to assist you.
Quality Assurance Policy
At OptimusResumes, our team is committed to delivering the satisfaction you desire. They adhere closely
to the specifications you provide in the order form to ensure that the work meets your requirements.
Our creative process involves thorough research, resulting in high-quality and unique projects that align
with your vision.
Satisfaction Guarantee
At OptimusResumes, we are dedicated to refining and revising the projects you order until you are
completely satisfied. Our team is committed to accommodating your feedback and making necessary
adjustments based on the package you have selected.
Delivery Policy
At OptimusResumes, we ensure that all order files are promptly delivered to your designated email
address. It is important to note that our revision and refund policies are based on the date and time of
the design order delivery communicated through written or verbal means, such as email, text, or phone
calls.
To ensure timely delivery, we aim to provide all orders via email within 5 to 7 days from the receipt of
your order. For those who require expedited service, we offer a RUSH DELIVERY option. By paying an
additional fee of $100, you can receive your initial samples within 48 hours. If you require any further
assistance, our Customer Support Center is available to help you.
Communication Policy
By using our services, you acknowledge and agree that OptimusResumes cannot be held liable for any
correspondence received from email addresses not affiliated with our domain (i.e.,
“..@optimusresumes.co”) or from any toll-free number not listed on our official website.
OptimusResumes assumes no responsibility for any damages that may arise from such communications.
We solely take responsibility for communication conducted through email addresses under our own
domain or via toll-free numbers specified on the OptimusResumes website.
Access to Information
In order to utilize OptimusResumes services, you may be required to provide registration details and
other necessary information. By accepting these terms and conditions, you acknowledge that all the
information provided by you will be accurate, up-to-date, and complete. Should OptimusResumes
determine that the information provided is incorrect, not current, or incomplete, we reserve the right to
deny access to our services or any of our resources. Additionally, we may choose to suspend or
terminate your account at any time.
